Terms and conditons

Terms and conditons

Bookings

The recipient is free to book their preferred date within the validity period. Experiences are subject to availability. To avoid disappointment we recommend that customers book as far in advance as possible; at least 6–8 weeks. During peak periods it may be necessary to allow a longer notice period although occasionally MicroGraphix may be able to fit in a booking at short notice. We recommend booking as early as possible as you must have undertaken your experience before the expiry date printed on the front of your voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from MicroGraphix.

Validity

Each voucher is generally valid for a period of 12 months from date of purchase unless otherwise stated. Experiences must be booked and undertaken prior to the expiry date printed on the front of the voucher, otherwise the voucher will be deemed to be invalid and no liability will be accepted by MicroGraphix.

MicroGraphix gift packs contain a voucher which is evidence of payment for, and entitlement to, a given experience or gift. Each voucher carries a unique serial number, which must be quoted when making or amending a booking with MicroGraphix. Vouchers and the associated references must be kept safely and securely. MicroGraphix cannot accept responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud. The voucher should be taken and handed over on the day of the experience.

Orders

The placing of an order does not constitute the creation of a contract and MicroGraphix reserves the right to decline to process an order for any reason whatsoever. If an order cannot be fulfilled for any reason, MicroGraphix will promptly refund all monies. The placing of an order constitutes your acceptance of MicroGraphix’s Terms & Conditions of trading.

Extensions

Most vouchers may be extended at MicroGraphix absolute discretion for a period of 12 months upon payment of a £20.00 administration fee. This fee, along with the original voucher, must be returned to MicroGraphix for an extension to be processed. If the activity has increased in price, you will have to pay the difference between the old and the new price. Once a voucher has been extended it cannot be exchanged or refunded. Please note that expired vouchers cannot be extended under any circumstances.

Spectators

Spectators are usually welcome but occasionally MicroGraphix may make a small charge to cover insurance and/or refreshments.

Cancellation by MicroGraphix

If an experience is cancelled by MicroGraphix either before or on the day of the event due to circumstances beyond their control, MicroGraphix will arrange to re-book the participant at a mutually agreed time. MicroGraphix cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation, and total liability for any claim in connection with an MicroGraphix experience voucher shall be limited to the price paid for the experience voucher.

Cancellation by participants

Once you make a booking with MicroGraphix you are bound by their terms and conditions. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these terms and conditions. MicroGraphix may, at their discretion, provide a replacement voucher in the event of cancellation by the participant owing to circumstances beyond their control.

N.B. ‘MicroGraphix’ means: MicroGraphix Design Services Ltd

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